BodyHealthTec offers a 14 day return policy for massage chairs honored by warranty. All items must be returned with everything included upon purchase as well as must be in all its original packaging. All products are subject to a 30% restocking fee of the original purchase price. If the delivery is not accepted, the 30% restocking fee will be automatically deducted from the card holder account. 14 day return policy requires customers are responsible for Total Shipping Fee. Product(s) must be placed in original packaging and condition. Any damages does not qualify for a refund. Accessory full price will be deducted automatically from the card holder account; in the event that accessories were not returned with chair with all its original contents, in its original packaging.