Refund Policy

Massage Experience Guarantee

  • You have 14 days from the date of delivery to complete a one time exchange of your massage accesories for equal or greater value.  
  • We have a 30% restocking fee for all orders.  
  • The buyer is responsible for shipping the massage chair back to our facility.  The cost of shipping must be paid by buyer prior to initiating an exchange.  
  • The product must be in its original packaging and accompanied by the original receipt of purchase.
  • Free shipping will still be included with the new massage chair being purchased.  
  • Worldwide shipping rates vary based off your location and desired service.  Estimates for Worldwide delivery fees can be provided at the customer's request prior to initiating an exchange.
  • We do not offer full returns of our massage chairs

BodyHealthTec explicitly DISCLAIMS any EXPRESS WARRANTY, the IMPLIED WARRANTY OF MERCHANTABILITY, and the IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE in connection with any product purchased from BodyHealthTec. By obtaining this receipt, you acknowledge your receipt and understanding of this disclaimer.

Returns & Cancellations:  We offer the option to cancel your order on all our small items (including but not limited to massage guns and other massage accessories) prior to shipment.  Due to the specialty order nature of our products, we do not offer cancellations, returns, refunds or exchanges outside specific programs listed on this page.  If you find any issues with your product upon inspection during your delivery you must notify your delivery driver and notate the defect on the delivery manifest.  In the case there is damage please send photos and a description of the issue along with your order number to  Please include your order number, a description of the problem and any photo or video documentation.  Please allow up to 72 hours for a response.

Refused Shipments:

If you choose to refuse the shipment of any or all of your products including but not limited to, massage chairs and accessories you will incur freight charges (outgoing and return costs) plus a 30% restocking fee will apply to your order. Any free accessories offered as part of your purchase will be charged at their full retail value.  A refund minus freight charges both ways and a 25% restocking fee will be issued once the product has been returned to its point of origin.  In the case a chargeback is issued you understand and accept that these fees are owed to BodyHealthTec against the balance of your order.

Lifestyle Products: All massage chair sales are final and cannot be returned, exchanged, or cancelled. Massage Chairs, Specialty Chairs and Adjustable bases are considered lifestyle solutions. As a result, massage chairs and adjustable bases are NOT eligible for exchange or return for any reason. BodyHealthTec does not offer any express or implied warranties on lifestyle products. 


If you have any questions, contact us at